Simple, transparent online payment fees
Accept online payments, get paid directly into your bank account, and stay in control of what your customers pay.
The Kennel Manager makes it easy to accept secure online payments for bookings, deposits and outstanding balances.
No complicated payment setup. No hidden processing markups. Just clear pricing, with the flexibility to decide whether you or your customers pay the booking fee.
How online payment fees work
There are two types of fees when accepting online payments through The Kennel Manager.
Select your region:
Your region is suggested from your browser settings. Change it at any time. All amounts below are shown in your local currency.
1. Stripe payment processing fees
You pay Stripe's payment processing costs. We don't add a markup.
Online payments are securely processed using Stripe, one of the world's leading payment providers.
The Kennel Manager manages the payment process for you. Stripe's processing costs are passed on to your business at the applicable rate, with no additional TKM markup.
Processing fees vary depending on your country, the type of card used and other payment factors. You can view the Stripe fees applicable to your region in the table below.
2. The Kennel Manager booking fee
The more you grow with us, the lower your booking fee.
A fixed booking fee applies to each online payment, depending on your subscription plan. It's charged in your local currency and never grows with the size of the booking.
| Item | Free | Growth | Pro |
|---|---|---|---|
| TKM booking fee per online payment | €4 | €2 | €1 |
| Who pays? | Pet parent | Pet parent by default | Pet parent by default |
| Can you absorb the fee? | No | Yes | Yes |
The booking fee supports the online booking and payment services provided by The Kennel Manager.
By default, the booking fee is added to the pet parent's payment. On Growth and Pro, if you'd rather cover the fee yourself, you can change this in your settings.
See how the fees work
Here's an example of a €100 booking in Ireland / EU, assuming a standard European card with a Stripe processing rate of 1.5% + €0.25.
| Item | Free | Growth | Pro |
|---|---|---|---|
| Booking price | €100.00 | €100.00 | €100.00 |
| TKM booking fee paid by pet parent | €4.00 | €2.00 | €1.00 |
| Pet parent pays | €104.00 | €102.00 | €101.00 |
| Stripe processing cost passed to kennel owner* | €1.81 | €1.78 | €1.77 |
*Illustrative processing fees calculated on the full payment amount. Other Stripe and Connect fees may apply, as shown in the regional fee table.
Prefer not to charge your customers a booking fee?
No problem. On Growth and Pro you can choose to absorb the TKM booking fee yourself. Your pet parents will pay only the booking price, and the booking fee will be deducted from your payment proceeds instead.
You can change this setting whenever you like.
Stripe payment fees by region
See exactly what Stripe charges for processing payments in your country.
Stripe's rates vary by region, card type, currency and payment method. The Kennel Manager passes the applicable Stripe costs on to your business without adding a processing markup.
| Stripe fee | Applicable cost |
|---|---|
| Standard European cards | 1.5% + €0.25 |
| Premium European cards | 2.8% + €0.25 |
| UK cards | 2.5% + €0.25 |
| International cards | 3.15% + €0.25 |
| Currency conversion | + 2% where applicable |
| Active connected account | €2 per month the account receives a payout |
| Payout fees | 0.25% + €0.10 per payout |
| Disputes / chargebacks | €20 per dispute (refunded if you win a countered dispute) |
| Refunds | No fee to issue a refund; Stripe's original processing fee is not returned |
Stripe's standard pricing for Ireland / EU as published on stripe.com, checked 8 October 2026.
All applicable Stripe fees are passed through without a TKM markup. Rates and fees are subject to Stripe's pricing and may change.
Frequently asked questions
Who pays the booking fee?
By default, the pet parent pays the TKM booking fee when making an online payment.
The fee is a fixed amount per online payment, set by your plan and charged in your local currency. The table above shows the fee for your region.
The fee is displayed clearly before the pet parent completes payment.
Can I choose to pay the booking fee myself?
Yes, on Growth and Pro. You can choose to absorb the booking fee rather than pass it on to your pet parents. On the Free plan the pet parent always pays the booking fee.
When you enable this option, the booking fee is deducted from your payment proceeds instead of being added to the pet parent's total.
Can I change who pays the booking fee later?
Yes. You can change this setting whenever you like in The Kennel Manager.
Your new setting will apply to future payments.
Is the booking fee a percentage of the booking?
No. The booking fee is a fixed amount per online payment, so it stays the same whether the booking is small or large.
It gets lower on Growth and lower again on Pro.
Does The Kennel Manager add anything to Stripe's fees?
No. We pass through the applicable Stripe payment costs without adding a processing markup.
Our own booking fee is separate and clearly explained in your subscription plan.
Do I need to create or manage a separate Stripe account?
The Kennel Manager provides an integrated payment setup, so you can manage bookings, payments and payout reporting from one place.
You'll need to complete the required business verification and provide your bank details to enable payments, but you don't need to manage day-to-day payments through a separate Stripe dashboard.
Are there additional Stripe fees beyond card processing?
Yes, depending on your region and payment activity.
Stripe may charge for connected accounts, payouts, currency conversion, disputes and other payment services.
You can view the applicable fees in our regional Stripe pricing table above.
What happens if a pet parent requests a refund?
Refunds follow your kennel's cancellation and refund policies, subject to applicable consumer law.
Stripe's original processing fees may not be returned when a payment is refunded. Those costs remain payable by the kennel owner.
Any refund of the TKM booking fee will follow the booking fee refund policy shown at checkout.
What happens if a pet parent disputes a payment or requests a chargeback?
A chargeback occurs when a pet parent disputes a payment with their bank or card provider.
Stripe may charge a dispute fee, and the disputed amount may be deducted while the dispute is being reviewed.
Applicable Stripe dispute fees and financial adjustments are passed through to the kennel owner. The Kennel Manager will provide payment information to help you review and respond to disputes.
What happens if I cancel a pet parent's booking?
If you cancel a booking and issue a full refund, the TKM booking fee will also be refunded to the pet parent.
Stripe's original processing costs may still apply.
How and when do I receive my money?
Payments are processed securely through Stripe and paid out to your nominated bank account according to the applicable payout schedule.
You can view payments, deductions and payout details within The Kennel Manager.
Are Stripe fees the same in every country?
No. Stripe's rates vary depending on your region, card type, payment method and currency.
Our regional pricing table helps you understand the costs applicable to your business.
Spend less time managing payments and more time caring for pets.
Accept online payments with transparent fees, integrated reporting and full control over your booking fee settings.